Shipping Policy

  • We offer shipping for over 200 countries around the world.
  • Packages from our warehouse in China will be shipped by ePacket or EMS while packages from our US warehouse are shipped through USPS.
  • We are not responsible for the custom fee; you may need to pay this fee when parcel arrived your countries.
  • Price do not include any taxes. Taxes are paid by buyer. Import or export licenses are to be secured by Buyer.
  • The shipment will be ready in 2-5 business days upon confirmation of payment received. This will also vary depending on stock availability.
  • Normally, shipment will arrive at the shipping address in 10-45 business days. It depends on the location of your country.
  • These are estimated shipping time, they are varied by location and not controlled by us:
Location *Estimated Shipping Time
United States 7-35 Business days
Canada, Europe 7-35 Business days
Australia, New Zealand 7-35 Business days
Central & South America 15-35 Business days
Asia 7-25 Business days
Africa 15-45 Business days

*Our 2-5 days processing time are not included. 

DUE TO CURRENT TRAVEL RESTRICTIONS, THERE MAY BE DELAY WITH YOUR ORDER WHICH ARE BEYOND OUR CONTROL.

AT THIS TIME, WE CANNOT CONFIRM A SPECIFIC DELIVERY TIMEFRAMES FOR SOME COUNTRIES. PLEASE MONITOR THE TRACKING LINK ON YOUR DESPATCH EMAIL. 

SOME DELIVERY DELAYS ARE BETWEEN 8-12 WEEKS. WE THANK YOU FOR YOUR PATIENCE DURING THESE CHALLENGING TIMES.

 

  • Once your order shipped, we will send you email with tracking information. If you have not received within 5 days, please contact us.
  • Owing to logistical reasons, items in the same purchase will sometimes be sent in separate packages.

Return & Exchange Policy

  • If you are not completely satisfied with the products, you may return any items as is original condition for full refund or exchange within 14 days after receiving your purchase (from the date delivered as courier stated).
  • You need to be responsible for the return delivery charge.
  • Unless there is quality problem, all products are allowed to exchange once only. Please return your item together with the delivery note or order form, otherwise we will not be able to process your returns/exchange.
  • Refunds and exchanges will be processed within 14 business days upon receipt of the return products.
  • Refunds (excluding initial delivery charge) will be made against the original credit card used.
  • We cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund will be available and will return such goods to you within 28 days of our notification.